Welcome to Active Monkeys
Frequently asked questions
Do I need to book?
Yes, you should book if you want to guarantee entry. We have an online booking system, located under book now. If you’re having difficulty booking, please contact us. We also allow walk-ins subject to availability and you can pay at reception upon arrival.
Do you accept cash?
No, apologies we accept card payments only.
Why do you charge for adults?
Everyone who enters our play centre takes a space out of our capacity. On top of this, the price paid for adults helps to cover the cost of cleaning our facilities (from keeping our tables and floors clean, to keeping our toilets spotless) and paying for items such as toilet rolls, soap, napkins etc!
Why do you charge for under 6 months?
Just as adults do, babies also take a space out of our capacity. We provide a number of facilities and services which cater to under-1s, including providing high chairs, baby changing facilities and baby food. We have a dedicated baby area with age appropriate toys.
Do I have to pay for a child who is not playing?
Everyone who enters our play centre takes a space out of our capacity and needs to be paid for on a pay to enter policy.
Can I bring my buggy inside?
Yes, where possible we request you to leave the buggy in the buggy park area and take your valuable belongings as we cannot take responsibility for your belongings. If a baby is sleeping in the buggy then we have space for you to have them beside your table.
What party packages do you have available?
We are a EXCLUSIVE hire venue! Birthday Parties are our speciality! Please see our party booking page.
Do I have to pay for a siblings of children invited to parties?
Everyone who enters our play centre takes a space out of our capacity and needs to be paid for on a pay to enter policy.
Do you offer exclusive hires?
Yes, we offer exclusive hire for birthday parties, but also for general events, group bookings or if you just fancy having the place all to yourself! Please email us to enquire about availability and cost. Our email is activemonkeysinfo@gmail.com
What do I need to bring with me?
All you need to bring with you is money (card only!), socks to wear on the equipment and yourselves! If you have ordered online then we recommend you also bring your booking confirmation.
Do you serve food and drinks?
We serve cold drinks, hot drinks, drinks, snacks, hot food and cold food all day. Please see our cafe page to view the menu.
Am I allowed to bring my own food and drink?
Our play centres are allergy-controlled areas, so during our regular play sessions, we do not permit any outside food or drink (with the exception of baby food). Our cafe is able to cater to a huge range of allergies (please make the team on the day aware of any allergies when ordering), and if you have any questions please feel free to contact us.
Only official birthday parties are allowed to bring a birthday cake, which is cut in the exclusive party room.
What's the best way to leave a review, or to pass on my feedback on how you could be improved?
Good reviews are always appreciated! As a small business every person’s feedback matters, and we love to see posts on social media! The best place to leave a review is on our Google maps pages, Instagram or Facebook.
If you have anything you think we could improve on, or there was anything we could’ve done to make your visit better, please get in touch with us at activemonkeysfleet@gmail.
Is there anything I need to know when parking?
Parking is available at Fleet Town Car Park (which is the Sainsbury’s car park) and is charged per hour. Please do not park on the side of our building as that is a private car park not available to us.
What should I wear?
Please wear appropriate clothing, arms and legs should be covered to reduce risk of personal injury, and socks must be worn at all times. If you have any queries pleas contact us.
If there’s anything you think we should add to our FAQs page, or you have a query which hasn’t been answered here, please get in touch by emailing activemonkeysfleet@gmail.com
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